Section 92-E. Telephone service; changes in providers

1. Definitions. As
  used in this section, the  following  terms  shall  have  the  following
  meanings:
    (a)  "Hold  order  or  freeze"  shall  mean  a directive to retain the
  provider of telephone service selected by a customer until the  customer
  provides  express  authorization  for  a  change  to another provider of
  telephone service.
    (b) "Provider of telephone service" shall mean a telephone corporation
  that  provides  intrastate  interLATA,  intraLATA,  or  local   exchange
  telephone service to end-use customers.
    (c)  "Service  for  which  there  are multiple providers" shall mean a
  service for which customers have the ability to subscribe or select from
  more than one provider of telephone service.
    2. Unauthorized changes prohibited. No telephone  corporation  or  any
  person,  firm  or  corporation acting as an agent or representative of a
  telephone corporation shall on behalf of a customer make any  change  or
  direct  a  different  telephone  corporation  to  make  any  change in a
  provider of a telephone service for which there are multiple  providers,
  unless   such   corporation,   agent  or  representative  complies  with
  authorization and confirmation procedures established by the  commission
  and by federal law and rules. In construing and enforcing the provisions
  of this section, the act of any person, firm or corporation acting as an
  agent or representative of a telephone corporation shall be deemed to be
  the act of such telephone corporation.