Section 48. Emergency hotline  


Latest version.
  • 1. The commission shall establish a toll free
      number,  to be attended from nine o'clock a.m. to nine o'clock p.m. each
      business day,  which  a  residential  customer  may  use  to  contact  a
      commission  designee  authorized to order the reconnection, continuation
      or  initiation  of  residential  gas  or  electric  service  whenever  a
      reasonable  question  regarding  the  circumstances  of a termination or
      refusal of service exists or whenever the health and safety of a  person
      is involved.
        2.  Each  utility  corporation  or  municipality  shall  designate  an
      employee who can be contacted by the commission's designee  and  who  is
      authorized to direct an ordered reconnection, continuation or initiation
      of service.
        3.  The  commission  may  by regulation alter the time requirement for
      operation of the emergency hotline as set forth in this section  if  the
      commission   determines   that  such  alteration  continues  to  provide
      substantial emergency access to the commission by residential customers.