Section 48. Emergency hotline

1. The commission shall establish a toll free
  number,  to be attended from nine o'clock a.m. to nine o'clock p.m. each
  business day,  which  a  residential  customer  may  use  to  contact  a
  commission  designee  authorized to order the reconnection, continuation
  or  initiation  of  residential  gas  or  electric  service  whenever  a
  reasonable  question  regarding  the  circumstances  of a termination or
  refusal of service exists or whenever the health and safety of a  person
  is involved.
    2.  Each  utility  corporation  or  municipality  shall  designate  an
  employee who can be contacted by the commission's designee  and  who  is
  authorized to direct an ordered reconnection, continuation or initiation
  of service.
    3.  The  commission  may  by regulation alter the time requirement for
  operation of the emergency hotline as set forth in this section  if  the
  commission   determines   that  such  alteration  continues  to  provide
  substantial emergency access to the commission by residential customers.