Section 251-G. Consumer bill of rights regarding airline passengers  


Latest version.
  • 1.
      Whenever airline passengers have boarded an  aircraft  and  are  delayed
      more  than  three  hours  on  the aircraft prior to takeoff, the carrier
      shall ensure that passengers are provided as needed with:
        (a) electric generation service to provide temporary power  for  fresh
      air and lights;
        (b)  waste  removal  service in order to service the holding tanks for
      on-board restrooms; and
        (c) adequate food and drinking water and other refreshments.
        2. All carriers shall provide clear and conspicuous notice on consumer
      complaint contact information by providing forms and/or causing signs to
      be posted at all service desks and other appropriate areas as  necessary
      in  their respective areas in an airport which shall contain information
      in  such  form  and  manner  as  the  airline  consumer  advocate  shall
      prescribe, including, but not limited to, the following:
        (a)  a  telephone  number  and  mailing  address  of the office of the
      airline consumer advocate, the aviation  consumer  protection  division,
      and  the  office of aviation enforcement of the United States department
      of transportation;
        (b) explanations of the rights of airline passengers; and
        (c) basic information on the office of the airline consumer advocate.