Section 19-537. Passengers' bills of rights

a. For the purposes of this
  section, the term "livery" shall have the same meaning as defined  under
  Title 35, §6-01 of the rules of the city of New York.
    b.  Every  owner of a taxicab or livery shall post passengers' bill of
  rights in at least  one  conspicuous  location  in  the  rear  passenger
  compartment  of  such  taxicab  or  livery  in a form and location to be
  prescribed by commission rule.
    c. The taxicab passengers' bill  of  rights  shall  state  passengers'
  rights to:
    (1)  pay  for  a  ride  with  credit/debit  card  subject  to taxi and
  limousine commission rules;
    (2) go to any destination in New York city, Westchester county, Nassau
  county or Newark airport;
    (3) a car that is in  good  condition  and  has  passed  all  required
  inspections;
    (4)   a   properly   licensed   driver  in  good  standing,  with  the
  commission-issued driver's license information on display;
    (5) direct the route taken;
    (6) a safe and courteous driver who obeys all traffic laws;
    (7) a knowledgeable driver who speaks english  and  is  familiar  with
  city geography;
    (8) air conditioning or heat on request;
    (9) a quiet trip free of horn honking or radio or other music playing;
    (10) clean air, which is smoke and scent free;
    (11) working seatbelts;
    (12) a clean vehicle, both inside and outside;
    (13) be accompanied by a service animal;
    (14)  a driver who does not use a cell phone (hand-held or hands free)
  while driving; and
    (15) decline to tip for poor service.
    d. The livery passengers'  bill  of  rights  shall  state  passengers'
  rights to:
    (1)  a  car  that  is  in  good  condition and has passed all required
  inspections;
    (2)  a  properly  licensed  driver  in   good   standing,   with   the
  commission-issued driver's license information on display;
    (3) a safe and courteous driver who obeys all traffic laws;
    (4) a quiet trip free of horn honking or radio or other music playing;
    (5) clean air that is smoke and scent free;
    (6) working seatbelts;
    (7) air conditioning or heat on request;
    (8) be accompanied by a service animal;
    (9) pay a pre-approved fare quoted by the dispatcher;
    (10)  a driver who does not use a cell phone (hand-held or hands free)
  while driving; and
    (11) decline to tip for poor service.
    e. In addition to the rights specified in subdivisions c and d of this
  section, each passengers' bill of rights shall include  a  statement  of
  passengers' rights regarding fares and payment and regarding the lodging
  of  passenger  complaints and compliments. The content of such statement
  shall be prescribed by commission rule.
    f. The commission may by rule provide  for  additional  rights  to  be
  stated in any passengers' bill of rights.